1. What is your return policy?
You can return items within 7 days of receiving them. Items must be unused, in their original packaging and condition. For more details, please see our refund and return policy.
2. How do I initiate a return?
To process a return, please contact our customer service team:
Phone: 339-365-2217
Email: [email protected]
Please provide your order number and reason for return to obtain a Return Authorization (RA) number and return instructions.
3. Are there any non-refundable items?
Yes, some items are non-refundable, including:
Items past the return deadline
Items marked “Final Sale”
4. How long does it take to process my refund?
After receiving your returned item, we will inspect it and process your refund within 5-7 business days. The refund will be returned to your original payment account. Please be patient; the funds will arrive shortly.
5. What should I do if my item is defective or damaged?
If you receive a defective or damaged item, please contact us within 7 days of receipt. We will arrange a replacement or refund for you at no additional cost.
6. How do I track my order?
After your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your order on our logistics partner’s website.
7. What payment methods do you accept?
We accept a variety of payment methods, including:
Credit and debit cards (Visa, Mastercard, American Express, Discover) Other payment methods may be available at checkout.
8. Do you offer international shipping?
Currently, we only ship within the United States. International shipping options will be available in the future, so please stay tuned.
9. How do I contact customer service?
You can contact our customer service team through the following methods:
Phone: 339-365-2217
Email: [email protected]
We are available Monday through Friday from 9:00 AM to 5:00 PM (Eastern Time).